Shipping and Returns

Shipping policy:

Custom made items will be ready to be ship within 14-21 business days after  payment is received. The order will be shipped to your address as it appears in your PayPal account - please make sure that it is correct. If this is not the correct address, please contact us immediately to inform us of the correct one. 

Each item is sent express and will ordinarily take 2-5 business days to arrive once shipped. 

All international packages are subject to customs and we have no control over the length of time customs may keep your package in delay.

All duties and taxes are the responsibility of the customer and not Love Bridal.
Please ensure that you list a secure shipping address. We are not responsible for lost, stolen or damaged packages once shipped.

In case your delivery was "Unclaimed" (wrong address / no one was available to claim) and returned, we can send it to you again at an additional cost for the new shipping.

Returns and refunds policy:

Love Bridal values your ability to change your mind. We want you to be 100% satisfied with your purchase. Custom - made to order items can not be replaced or refunded. In the case of custom orders, please note that this sale is final unless the item is damaged or defective. 

Any damaged or defective items may be returned and refunded if the claim is made within 5 days of the item being received. 

There is a 14 day returns policy on any undamaged, unworn and unused items with tags still attached in the original packaging. Love Bridal has the right to deny a return if the merchandise returned does not meet our return policy requirements.

Because of the nature of these items, unless they arrive damaged or defective, the following items can't be returned or exchanged:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

To prepare your return shipment: - Contact us prior to your return.  Choose a standard package, or use the original package, place the unworn or undamaged product inside - Insert in the package the copy of the order’s invoice.  Please be sure to pack the returned items properly, in order to avoid any damage.